The Web's Number 1 Source for Cable and Wire Management Products.
Order By Phone: 330-558-0600 Mon-Fri:8:00 AM -5:00 PM EST

Customer Service

Shipping & Delivery
Cable Ties Unlimited ships with the carrier selected at the time of purchase. We are subject to carrier shipping schedules. Contact us or the carrier directly during the holidays to get information about shipping schedules. Customers will be contacted if there’s a known shipping delay. Larger orders typically ship via freight, using a carrier chosen by Cable Ties Unlimited or specified by the customer at the time of purchase.
Privacy & Security
Cable Ties Unlimited does collect and save information entered on our website, such as information on items browsed and purchased, orders, delivery and address information, and information associated with our My Account facility. Cable Ties Unlimited also collects data associated with the technical aspects of website usage, such as IP address and timestamps. Cable Ties Unlimited uses this information to service our customers and to help improve their experience on our website.
Cable Ties Unlimited does not sell personally identifiable customer information for commercial purposes. We do share customer information to those agents who perform functions on our behalf, such as those who maintain our website, handle email communications, contribute to order fulfillment, help to market our business, analyze data, process credit cards and perform customer service. Should Cable Ties Unlimited be acquired, substantially or wholly, customer information would, of course, be one of the transferred assets. We release account and other personal information when we believe the release is appropriate to comply with the law or to protect the rights, property, or safety of ourselves, our customers or others. This may include exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Cable Ties Unlimited reserves the right to periodically send offers or other information from us or from our business partners to customers who have registered on our website. Any such offers and information will include steps which describe how a customer may opt-in/out of receiving such communication in the future.
Like most eCommerce websites, Cable Ties Unlimited uses 'cookies' to manage some of the features of the website, such as user identity. While it is possible to use our site with cookies disabled, to assemble orders or use personalized features, a customer must have cookies enabled in their web browser.
Cable Ties Unlimited understands the importance of protecting customer information. We use Secure Sockets Layer (SSL) software when exchanging sensitive data between the browser and the web server. We keep customer information on firewall protected databases. We use a time-limited credentialing procedure which guards against illegitimate order placement and unauthorized access to My Account. We urge all customers to change their passwords regularly and to be sure to log off when using shared computers.
Returns & Replacements
Typically our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:
* The product was purchased in the last 30 days
* The product is in its original packaging
* The product isn't used or damaged
* You have the receipt or proof of purchase
* You obtained a Return Merchandise Authorization (RMA) from us

Returns are subject to a 20% restocking fee at the sole discretion of Cable Ties Unlimited.

To obtain a Return Merchandise Authorization (RMA), contact us:
By phone number: 866.997.5952
By email: bob@cabletiesunlimited.com

Send the product with its original packing and the receipt or proof of purchase and the RMA number, to:

Attn: CTU Returns Department
420 Pearl Road
Brunswick, OH 44212

Ordering
For stock orders received by 3:00 pm EST we strive to ship same day, carrier permitting. If we receive a stock order after 3:00 pm (EST) we ship the following business day. All orders placed with Cable Ties Unlimited will receive an order confirmation sent via e-mail. All customers with questions are encouraged to contact us. Our customer service representatives are available Monday through Friday 8:00 am until 5:00 pm EST.
Payment, Pricing & Promotions
Cable Ties Unlimited accepts American Express, Discover, MasterCard, and Visa credit cards. We also accept Paypal and PayWithResolve. CTU product pricing is subject to change without notice. We reserve the right to correct any pricing errors at any time, typographical or otherwise.
Disclaimer
At Cable Ties Unlimited we do our best to ensure all data is current and up to date on our website, however, Cable Ties Unlimited assumes no responsibility for inaccurate or out-of-date information within our site.